Four Rules Behind Your Account
Our Legal policy explains how access, payments and account conduct are handled in one place. Eligibility depends on local law, so you should check that access is permitted in your location before opening an account. We may ask for clear phone verification before account access and
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may request matching details when a withdrawal needs checking. DANA, OVO, GoPay and QRIS appear as payment context in the cashier, while bank transfer and virtual account records may be matched to your account details. We keep transaction references so we can trace a receipt or
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status question. If you believe a rule has been applied incorrectly, contact support with your account identifier and the relevant date. We can then explain the applicable step without asking you to send payment credentials through an unsafe channel.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.